FREE with your Club Daddy membership

Here's what you get:

24 Hour tele-medicine consultations, discounts off private doctors, dentists & optometrists, ambulances anywhere in South Africa......FREE

For any questions on the Yebo Medical Package  

060 782 9171

Yebo Medical: Terms & Conditions

Our medical team will guide you through your emergency while help is on the way. We will also answer any health related questions you may have as well as answer questions on minor ailments and medication. We do not diagnose. Our highly trained medical team will also guide you through your medical inquiry. Here are some examples of what you can chat to our trained personnel about:

  • Prescription Medication

  • Contra-indication of medicines

  • Fevers

  • Blurred Vision

  • Insomnia

  • Headaches/ Migraines

  • Stomach aches

  • Antibiotics

  • Why not to take expired medication

  • Treatment of abrasions

  • Telephonic CPR

  • Ear aches

  • Allergies

  • Women’s / Men’s Health

  • Supplements

  • Cramps​

Medical Referrals: In addition to the general medical advice, one call to the same number will connect you with various other emergency and assistance organizations.

This program includes referrals to crisis lines in the case of:

  • Family and Domestic Abuse;

  • Rape ;

  • Child Abuse;

  • Bereavement ;

  • Suicide Hotline - Life Line;

  • Poison Hotline – In House.

Ambulance

In the event of a client’s involvement in a medical emergency, we will arrange and coordinate the most appropriate method of emergency medical transportation.

Clients will be transported to the nearest medical facility capable of providing adequate care.

Members who have additional cover from a medical aid/medical insurance plan, that will cover the cost of being taken to a private facility, will be taken to one. Should a member not have any additional cover they will be taken to the closest government medical facility.

Qualify: This service can only be used  by registered members only.

 

Tele-medicine Nurse consultation or One on One trauma/bereavement counselling

Member contacts the call centre.

The call centre Medical Case manager will obtain initial information.

Quick triage process to determine whether an emergency exists and if so will deal with it immediately.

They will continue with the validation process and will open a case.

For a Nurse Consultation or if Trauma Counselling is requested the case manage will ascertain if there is a nurse available immediately and will then transfer the call to the available nurse.

If a nurse is not immediately available, a consultation with a nurse will be scheduled :

For Trauma counselling we schedule a one hour session, at the client’s convenience with a nurse who speaks the correct language.

For Non-Emergency Medical advice, a call will be scheduled with the next available nurse. The Nurses will get back to the member via call back within 30 minutes.

24 Hour Corona Medical Advice Line

Our team of medical professionals will give advice on how to treat symptoms with home care if possible as well as refer members to appropriate medical facilities, give advice and information as required on the virus and quarantining.

Pregnancy Information Line

Our team of medical professionals will give advice on pregnancy and pregnancy related questions. A member can call in to get  information on each trimester . The member can also get any information on how she may be feeling as well as any other questions or information she may need.

Mom & Baby & childcare Information Line

Our team of medical professionals will give advice to new moms that may need any kind of advice or information once they have had their baby including things like feeding, postpartum, introducing solids,teething etc.

This line extends to helping parents with any health related issues that are relevant to children, illness, nutrition etc.

Men & Woman’s Health

Our team of medical professionals will give advice on any men's or women's health related issues.

Sex & Drug Information Line

Our team of medical professionals will give advice for members on drugs, the effects of medication as well as on sexual related medical issues.

 

24 Hour Device on Chronic Disease and medication

Our team of medical professionals will give advice for members on chronic illnesses such as diabetes, blood pressure, asthma, heart conditions and many others. Members can call in and get more information about the illness they have, how they can better manage these diseases as well as the effects that the medication may have on the member.  We will give as much information as possible to assist the member in living healthier with their chronic disease.

 

Advice Lines

  • 24 Hour Medical Advice

  • Pregnancy Advice

  • Mom and Baby Line

  • Nutrition Advice Line

  • Diabetes Advice Line

  • Chronic Medication Advice Line

  • Teenager Advice Line

  • Gogo Advice Line

 

20% Discount off Doctor Visits

DOCTORS:

The member will have access into a national network of doctors (Family Living doctors network). The member qualifies for discounts with doctors in this network. 

If the member wants to use their own doctor, we will contact the doctor and ask the doctor to join the network, and the member can use their own doctor and receive the discount.

The member will receive a 20% Discount on consultation fees. If the doctor does package deals (Consultation and medicine), the medicine part will be excluded and the consultation will be discounted (medicine is regulated and cannot be discounted).

 We will try to structure special deals in the rural areas.

There will be no limits to the number of consultations. The offer will be available to the member and the extended family of such member not being dependent on cohabitation.

Procedure for Making an appointment

The member will contact the call centre to ascertain the availability of a doctor. The call centre will give the member the details of the doctor and will offer to make the appointment on behalf of the member. The call centre will contact the doctor and simultaneously ascertain a convenient time and date for the member. The call centre will contact the member to confirm the appointment. When the appointment is made, they will determine the family member in need of the doctor’s services.

 

 

10% Discount off Dentist

DENTIST

The member will call the call centre and request a dentist referral from our network. If the member wants to use their own dentist, we will contact the dentist and ask the dentist to join the network and the member can use their own dentist and receive the discount.

The member will receive a discount from 10% Discount. The supplier will try to structure special deals in the rural areas.

Limit to Number of consultations

There will be no limits to the number of consultations. The offer will be available to the member and the extended family of such member not being dependent on cohabitation.

 

10% Discounts off Optometrists

OPTOMETRIST

The member will call the call centre and request an appointment with an optometrist.  If the member wants to use their own optometrist, the supplier will sign the optometrist to the network and the member can use their own optometrist and receive the discount.

Network Discount

10% Discount on consultation fee, lenses and frames. The optometry network will offer the members 3 package deals as promotions during the year. Offering 1: Single vision – R 599, Bifocal – R 799, Multifocal – R 999

Offering 2: single vision – R 899, Bifocal – R 1199, Multifocal - R 1599

Offering 3: Single vision – R 1299, Bifocal R 1799, Multifocal – R 2400

Limit to Number of consultations

There will be no limits to the number of consultations. The offer will be available to the member and the extended family of such member not being dependent on cohabitation.

Procedure for Making of appointment

The member will contact the call centre to ascertain the availability of an optometrist. The call centre will give the member the details of the optometrist and will offer to make the appointment on behalf of the member. The call centre will contact the optometrist and simultaneously ascertain a convenient time and date for the member. The call centre will contact the member to confirm the appointment. When the appointment is made, they will determine the family member in need of the optometrist’s services.

 

USSD MEDICAL PANIC BUTTON, ONE PRESS & WE WILL KNOW WHERE & WHO YOU ARE, IF YOU RUN OUT OF AIRTIME SEND US A USSD AND WE WILL CALL YOU BACK

1. Clients will receive a welcome SMS, which will highlight the benefit and indicate to save this as a speed dial.

 2. Vodasure Medi Assist PANIC SOS will be there to assist 24/7 no matter where the clients are. In any form of emergency where the member is unable to contact us telephonically by pressing the SOS Panic button on their cell phone, our emergency alarm center will contact the member back to assess their emergency needs.

 3. At the time of receiving this alert in our alarm centre, all the client’s location details would have been populated into our case management system which will better assist our agents to send the necessary help to clients.

4. We will call the client within 90 seconds of the our system receiving the panic alert.

5.  We will respond to any emergency by deploying the appropriate service providers, which may include police, the appropriate ambulance service, roadside assistance, home assistance, or where the client has specified that they have private services (such as a private security company), these private service providers will also be deployed. The call centre acts as crisis managers and will provide total care for the client, whatever their situation, with permission from the client,

We will contact a family member, colleague or friend to assist in the process where this is considered useful. Please note that any costs incurred except for those stated in the benefits of the package are for the member's own account.

6. If there is no answer on the phone that generated the panic, Yebo Doctor calls the client back 3 times at 60 second intervals,

7. After the third call with no response, our protocol is to leave a voice message if able to do so.

HIV Information Line, Trauma & Bereavement Counselling

Qualified Professional Nurses and Counsellors are available to provide telephonic debriefing as well as face to face counselling

 Telephonic debriefing is conducted by qualified counsellors. Should the counsellor determine a need for additional face-to-face counselling, the customer will be referred to an appropriate Trauma Counsellor, within the network, nearest to the customer's work or home address.

 Once the member has been referred he/she will be assisted in scheduling an appointment or should the

customer prefer, the contact details for the centre will be provided in order to make own arrangements. In the event of the latter, the particular counselling/trauma centre will be notified of a possible counselling session to be scheduled.

Your first choice in immediate HIV Exposure & Trauma Assistance affords you, and your loved one’s step-by-step emergency medical guidance, emotional support and daily case management in the event of possible HIV exposure and/or a traumatic incident.

Traumatic incident includes:

• HIV exposure

• Rape

• Witness to suicide

• Robbery

• Natural disasters

• Immediate bereavement

• Physical assault

• Attempted murder

• Mugging / theft

• Vehicle accidents

What you get?

• Access to 24-hour Care Centre

• Access to advice regarding the location of Instant Medication and Testing

• Access to advice regarding where a member can receive Anti-Retroviral Therapy & STI Medication

• Access to where a member can get Face-to-Face counselling

• Telephonic Support by specialist case manager

 

Our Affiliate Network includes:

  • Doctors

  • Nurses

  • Social Workers

  • Psychologists

  • Counsellors

  • Occupational Therapists

 This is not a medical aid or an insurance policy nor it is intended to take the place of one. Ts & C's Apply.